How to purchase
Buying
To purchase, email us with your contact and payment information. Acceptable forms of payment include: cashier's check, wire transfer, PayPal, or personal check. If you prefer to use a credit card, this can be done through PayPal. Instruments ship within 24 hours from the time the funds have cleared.
Send your purchase email to:
sales@stratcollector.com
Please include the guitar's Inventory Number when sending an email to us. You can find the Inventory Number on the guitar's individual information page right below the price. This number helps us identify the exact instrument you are referring to since we may have several similar guitars in stock.
Please note: To reduce the amount of SPAM sent to sales@stratcollector.com, you will have to reply to a verifying email (only once) before your message will be received. Please check your email and be sure to check your bulk mail in case the verifying email is routed to that folder. Thank you for your understanding.
Questions
If you have a question about an instrument,
please send your inquiry to:
questions@stratcollector.com.
All questions are answered promptly and thoroughly. We will satisfy reasonable requests for additional photos of an instrument and will make every reasonable effort to provide the information you need to make an informed decision.
Please include the guitar's Inventory Number when sending an email to us.
You can find the Inventory Number on the guitar's individual information page right below the price. This number helps us identify the exact instrument you are referring to since we may have several similar guitars in stock.
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Policies
Shipping
Instruments are shipped, unless otherwise agreed to by both parties, via FedEx or UPS ground, fully insured for the purchase price. Shipping costs, including insurance, are the responsibiity of the buyer. No "handling" charges are added, you pay only the actual cost of shipping and insurance.
Instruments ship from the 65714 zip code, weigh approximately 19 lbs., and are shipped in a box with these dimensions: 45"x18"x8".
Yes, we ship worldwide!
Insurance
We do not deal with the individual insurance carriers once the guitars have left our shipping facility. It is up to the customer to purchase insurance and follow up should a problem arise. Some carriers have limits on what they will insure guitars for. Check this out before shipping.
Returns
Every instrument is backed by a 48-hour return policy. If you are not satisfied with your purchase from Strat Collector, notify us by email or telephone within 48 hours of your receipt of the instrument, return it to us in the same condition it was in when we sent it to you, and your purchase price will be refunded. We do not refund the original or return shipping costs and you will be charged a re-stocking fee of 5% of the purchase price.
While the guitars we sell are shipped in playable condition, every musician has his or her own preferences as to how the instrument should be "set-up". We suggest that you take any newly purchased guitar to your local guitar technician and have it set-up to your liking. Even seemingly small changes to an instrument can effect its performance, such as changing the string gauge or subjecting the instrument to significant temperature changes.
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